A ticketing system is the most widely used communication medium that hosting providers offer to their clients. It’s usually part of the billing account and is the fastest way to resolve a problem that requires a certain amount of time to examine or that needs to be forwarded to a server admin. In this way, all comments supplied by either party will be kept in one and the same location in case somebody else wants to work on the problem at hand and the info already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which means that you will need to sign in and out of at least two accounts in order to accomplish a certain procedure or to reach the hosting company’s support staff. In case you want to administer a handful of domains and each one is hosted in its own account, you will have to use an even larger number of accounts at the same time. On top of that, it could take substantial time for the provider to respond to your tickets.

Integrated Ticketing System in Website Hosting

The ticketing system that we’re using for our website hosting isn’t separate from the web hosting account. It is part of our all-encompassing Hepsia hosting Control Panel and you will be able to access it whenever you like with only a few clicks of the mouse, without having to log out of your account. The ticketing system offers a quick-search box, which will help you trace virtually any support ticket that you’ve already posted, if necessary. Plus, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can discover how to deal with a given issue even before you post a ticket. The response time is no more than 1 hour, which implies that you can receive prompt assistance at any given moment and in case our client support staff recommends that you should do something within your hosting account, you can do it instantaneously without needing to leave the Hepsia Control Panel.