Integrated Ticketing System in Website Hosting
The ticketing system that we’re using for our website hosting isn’t separate from the web hosting account. It is part of our all-encompassing Hepsia hosting Control Panel and you will be able to access it whenever you like with only a few clicks of the mouse, without having to log out of your account. The ticketing system offers a quick-search box, which will help you trace virtually any support ticket that you’ve already posted, if necessary. Plus, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can discover how to deal with a given issue even before you post a ticket. The response time is no more than 1 hour, which implies that you can receive prompt assistance at any given moment and in case our client support staff recommends that you should do something within your hosting account, you can do it instantaneously without needing to leave the Hepsia Control Panel.