A Sixty–Minute Response Time Guarantee
All your assistance requests will be responded to in no more than sixty minutes after the support ticket or e–mail is submitted. If your case calls for further assistance from an admin, we’ll direct the support ticket or the email to the person on duty, in a timely manner and we will leave a note to let you know that more time will be required for finding the optimal solution. Furthermore if you make use of the Managed Servers package, any of the services included there will be carried out whenever you wish.
A Top–Notch Tech Support Service
We’ll be online for you 24x7x365 to respond to any enquiries that you may have with regard to our Website Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also need help with server administration tasks, you can order our Managed Servers package, which includes backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as software installation and troubleshooting services
An Intuitive Help Section
Our Website Control Panel is preinstalled for every dedicated server. Among its functions is a rather useful integrated knowledgebase that will guide you step by step on all the operations that you can perform. The majority of how–to articles in addition video versions which demonstrate all the tasks that you can carry out in a very illustrative way. You will find all the help articles and the video tutorials in the top right corner of each Website Control Panel section.