Learn what web hosting providers mean when they say "phone support".
In case you've ever had a website hosting account before or you have dealt with any other type of online service, you are probably aware from personal experience that for certain things it's better to consult with a live person over the phone than to exchange support tickets or e-mail messages. If you'd like to know more about a particular service before you buy it or when something small needs to be made, for example, it is really much easier and faster to get it done in real time. When you can get in touch with representatives by phone, it is very likely that you are using the services of an actual web hosting provider, not just a reseller. The type of support that you will get by phone differs between different providers - from general issues to professional technical support. Usually most of the suppliers offer pre-sales assistance and 1st level phone support, while more complex tech matters are resolved through e-mail and / or tickets.
Phone Support in Website Hosting
As we have live phone support 14 hrs every day, you have the option to call us and talk to our customer support agents to get more information about all of the website hosting that we offer and make sure that our servers meet the system requirements for your sites before buying anything. For your benefit, we have phone numbers on 3 different continents so you will be able to call the one closer to you - in the USA, the UK or Australia. If you are already a customer, you will be able to give us a call about general and billing issues, and about some tech matters. In case the issue is strictly technical or it needs longer time to handle, you will have to employ our ticketing system, which will enable both you and our technical support team to keep track of the details supplied by either side.